Shipping Policy

Processing Time

Our working days are from Monday to Friday, excluding public holidays. All orders are processed within 3-4 business days from the date of purchase. Once your order has been processed, you will receive an email confirmation with tracking details.

Shipping Time & Cost

After processing, shipping typically takes 7-10 business days for delivery. Shipping is available at a flat rate of $6.99 for all orders. The shipping fee is calculated at checkout and displayed before you complete your purchase. Free shipping promotions may be available at certain times—please check our website for details.

Delivery Delays

While we aim to ensure timely delivery, unforeseen circumstances may cause occasional delays. These may include:

  • Extreme weather conditions
  • Natural disasters
  • Unexpected carrier delays
  • High shipping volume during peak seasons

If your order is delayed beyond the estimated shipping time, please contact us at [email protected], and we will assist you in tracking your package.

Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout. If a package is returned due to an incorrect or incomplete address, the customer will be responsible for the additional shipping fees to resend the package. If you realize there is an error in your shipping address after placing an order, please contact us immediately at [email protected] before the order is processed.

Lost or Stolen Packages

If your package is lost in transit, we will work with the carrier to locate it. If it cannot be found, we may offer a replacement or refund at our discretion. However, we are not responsible for stolen packages after delivery. If you believe your package has been stolen, please contact the shipping carrier to file a claim.

Emergency Situations

In cases of natural disasters, pandemics, or other emergencies, shipping services may be temporarily suspended or delayed. We will keep customers informed through email updates and announcements on our website.

For any questions regarding our shipping policy, please reach out to us at [email protected]. We are happy to assist you.

Thank you for shopping with Sabmont!